WordPress weekly recap #11: dealing with angry users in support and more

This week, there was a support workshop on how to deal with angry users in support.

Accessibility

Misc

• »This week in WordPress Accessibility, March 12, 2018«.

Core

Misc

• »What’s new in Gutenberg? (14th March)«.
• »Dev Chat Summary: March 14th (4.9.5 week 6)«. Among other things, there was the ongoing discussion how to release new features before Gutenberg.

Design

Misc

• »Design meeting summary March 15, 2018«.

Polyglots

Misc

• »Strings for new About pages are available for translation«. A new about page is planned that should be translatable. A preview can be seen on test.wordpress.org/about/.

Support

Dealing with Angry Users

There was a workshop about providing support to angry users, held by Mindy Postoff, a WordPress.com Happiness Engineer. The post »Dealing with Angry Users – Video and Slides« contains the video of the Workshop and a transcript.

If you have something to do with support, this might be interesting for you.

Misc

• »March 15th Support Team Meeting Summary«.

Docs

Misc

• »Summary for HelpHub Meeting March 13«.

Training

Misc

• »Recap of March 15, 2018 meeting«.

Marketing

Misc

• »Marketing Team Update – March 14, 2018«.

Tide

Misc

• »Tide Chat Summary: March 13th«.