This week, there was a support workshop on how to deal with angry users in support.
- »What’s new in Gutenberg? (14th March)«.
- »Dev Chat Summary: March 14th (4.9.5 week 6)«. Among other things, there was the ongoing discussion how to release new features before Gutenberg.
- »Strings for new About pages are available for translation«. A new about page is planned that should be translatable. A preview can be seen on test.wordpress.org/about/.
Dealing with Angry Users
There was a workshop about providing support to angry users, held by Mindy Postoff, a WordPress.com Happiness Engineer. The post »Dealing with Angry Users – Video and Slides« contains the video of the Workshop and a transcript.
If you have something to do with support, this might be interesting for you.