{"id":4550,"date":"2018-03-18T10:37:21","date_gmt":"2018-03-18T09:37:21","guid":{"rendered":"https:\/\/florianbrinkmann.com\/en\/?p=4550"},"modified":"2020-02-09T10:59:34","modified_gmt":"2020-02-09T09:59:34","slug":"wordpress-weekly-recap-dealing-with-angry-users-in-support","status":"publish","type":"post","link":"https:\/\/florianbrinkmann.com\/en\/wordpress-weekly-recap-dealing-with-angry-users-in-support-4550\/","title":{"rendered":"WordPress weekly recap #11: dealing with angry users in support and more"},"content":{"rendered":"\n<p>This week, there was a support workshop on how to deal with angry users in support.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Accessibility<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/accessibility\/2018\/03\/13\/this-week-in-wordpress-accessibility-march-12-2018\/\">This week in WordPress Accessibility, March 12, 2018<\/a>\u00ab.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Core<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/core\/2018\/03\/14\/whats-new-in-gutenberg-14th-march\/\">What\u2019s new in Gutenberg? (14th March)<\/a>\u00ab.<\/li><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/core\/2018\/03\/15\/dev-chat-summary-march-14th-4-9-5-week-6\/\">Dev Chat Summary: March 14th (4.9.5 week 6)<\/a>\u00ab. Among other things, there was the ongoing discussion how to release new features before Gutenberg.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Design<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/design\/2018\/03\/15\/3477\/\">Design meeting summary March 15, 2018<\/a>\u00ab.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Polyglots<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/polyglots\/2018\/03\/16\/strings-for-new-about-pages-are-available-for-translation\/\">Strings for new About pages are available for translation<\/a>\u00ab. A new about page is planned that should be translatable. A preview can be seen on <a href=\"https:\/\/test.wordpress.org\/about\/\">test.wordpress.org\/about\/<\/a>.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Support<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Dealing with Angry Users<\/h3>\n\n\n\n<p>There was a workshop about providing support to angry users, held by Mindy Postoff, a WordPress.com Happiness Engineer. The post \u00bb<a href=\"https:\/\/make.wordpress.org\/support\/2018\/03\/dealing-with-angry-users-video-and-slides\/\">Dealing with Angry Users \u2013 Video and Slides<\/a>\u00ab contains the video of the Workshop and a transcript.<\/p>\n\n\n\n<p>If you have something to do with support, this might be interesting for you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/support\/2018\/03\/march-15th-support-team-meeting-summary\/\">March 15th Support Team Meeting Summary<\/a>\u00ab.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Docs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/docs\/2018\/03\/13\/summary-for-helphub-meeting-march-13\/\">Summary for HelpHub Meeting March 13<\/a>\u00ab.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/training\/2018\/03\/15\/recap-of-march-15-2018-meeting\/\">Recap of March 15, 2018 meeting<\/a>\u00ab.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Marketing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/marketing\/2018\/03\/16\/marketing-team-update-march-14-2018\/\">Marketing Team Update \u2013 March 14, 2018<\/a>\u00ab.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Tide<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Misc<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00bb<a href=\"https:\/\/make.wordpress.org\/tide\/2018\/03\/14\/tide-chat-summary-march-13th\/\">Tide Chat Summary: March 13th<\/a>\u00ab.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This week, there was a support workshop on how to deal with angry users in support.<\/p>\n","protected":false},"author":1,"featured_media":3219,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wpf_show_in_dewp_planet_feed":false,"flobn_post_versions":"","webmentions_disabled_pings":false,"webmentions_disabled":false,"lazy_load_responsive_images_disabled":false,"footnotes":""},"categories":[37],"tags":[116],"class_list":["post-4550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wordpress","tag-wordpress-weekly-recap"],"wp-worthy-pixel":{"ignored":false,"public":null,"server":null,"url":null},"wp-worthy-type":"normal","_links":{"self":[{"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/posts\/4550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/comments?post=4550"}],"version-history":[{"count":4,"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/posts\/4550\/revisions"}],"predecessor-version":[{"id":5798,"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/posts\/4550\/revisions\/5798"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/media\/3219"}],"wp:attachment":[{"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/media?parent=4550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/categories?post=4550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/florianbrinkmann.com\/en\/wp-json\/wp\/v2\/tags?post=4550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}